Our used and refurbished units include a one-year warranty against manufacturing defects. However, please note that refurbished units are sold as final sale items and do not qualify for return, so please consider this when making your purchase.
We process refunds quickly once your return arrives:. If your refund seems delayed:
Not all products fall under the same return window or warranty coverage. Here’s a breakdown by product category:. 30-Day Money Back Guarantee + 365-Day WarrantyThese products include both a satisfaction guarantee and full manufacturer’s warranty:. 30
If your product is eligible, starting a return is straightforward:. Contact us at [email protected] or use our online return form. Include your order number and a short note about why you’re returning it (or describe the issue if defective).
We do our best to make returns hassle-free:. Covered by Vital Reaction: If your return is within the money-back guarantee period or for a warranty-approved defect (applies to U.S., Canada, and Europe). Customer responsibility: In all other cases, you
Our warranty covers manufacturing defects so you can buy with confidence:. Email [email protected] with your order details and a short video showing the issue. Our support team will review, and may request additional information. If approved
Exchanges are only available for defective or damaged items:. If your product qualifies, we’ll exchange it for the same model at no additional cost. To request an exchange, simply contact [email protected].
Returns for gifts are handled slightly differently:. If your order was marked as a gift, then you’ll receive store credit once we process the return. If it was not marked as a gift then the refund will go to the original purchaser’s payment method.
If you receive a damaged product, please contact us as soon as possible with details of the damage. We might ask you to send photos of the product for our assessment. We aim to resolve such issues promptly, which might involve sending a replacement o
We strive to respond to all support requests promptly, though occasional delays may occur due to staff shortages. If you have not received a response, ensure to check your spam or junk email folder. If the delay persists, feel free to send a follow-u