Vital-Reaction

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We strive to respond to all support requests promptly, though occasional delays may occur due to staff shortages. If you have not received a response, ensure to check your spam or junk email folder. If the delay persists, feel free to send a follow-u

What should I do if I have not received a response to my support request?

Returns, Refunds & Warranty

What is included when I order a high capacity hydrogen inhaler?

How can I find the instruction manual for my hydrogen inhaler?

How do I set up my inhaler for first use?

What should I do if my hydrogen inhaler is not functioning properly?

Do I need to use distilled water in my inhaler?

How do I start a hydrogen therapy session with my inhaler?

What materials are used in your hydrogen inhalers?

Can I use one or two cannulas at the same time?

What is the warranty and guarantee policy for hydrogen inhalers?

What can I do if my hydrogen inhaler's order was incomplete?

Are your hydrogen inhalers available for purchase in physical stores?

How often should I change the water in my inhaler?

How do I descale my Clinical Inhaler?

How do I clean the inhaler on a regular basis?

Why won’t my inhaler turn on?

Why is there no hydrogen output?

Why is my inhaler showing a “Water Quality” or TDS warning?

Why does my inhaler have weak or inconsistent hydrogen flow?

My inhaler is making unusual noises — is this normal?

What Are Used & Refurbished High-Capacity Inhalers?

What’s the Difference Between the 1500 mL and 3000 mL Clinical Inhalers?

High Capacity Hydrogen Inhalers

What is the Nasal Cannula (Single Outlet) and how do I use it?

What is the Dual Nasal Cannula and when should I use it?

What are KENCOS Flavor Cartridges?

What is the KENCOS Electrolyzing Ion Solution and why do I need it?

What is the KENCOS Electrolysis Water Tank Replacement?

What is the KENCOS Carrying Case?

What is the Mini Inhaler TDS Filter?

Inhaler Accessories

What are Molecular Hydrogen Tablets?

How do I use Molecular Hydrogen Tablets?

How many tablets should I take per day?

Can I use these tablets with other Vital Reaction products?

Are Molecular Hydrogen Tablets safe?

How should I store the tablets?

Can I Use Sparkling Water with Molecular Hydrogen Tablets?

Molecular Hydrogen Tablets

Is a specific electrolyte solution necessary for the Kencos Pocket Inhaler?

Can I return a Kencos Pocket Inhaler if I am not satisfied?

What comes with my KENCOS 4 Pocket Inhaler?

How do I set up and use the KENCOS for the first time?

What are the usage modes on the KENCOS?

How do I clean and maintain my KENCOS inhaler?

When should I replace consumables (solution, cartridges, electrode)?

What safety precautions should I know?

Why isn’t my KENCOS generating hydrogen?

Why isn’t my KENCOS producing vapor from the flavor cartridge?

Why does my KENCOS taste burnt or harsh?

Why won’t my KENCOS charge?

Why is my KENCOS leaking liquid?

Kencos Pocket Inhalers

What is the Dermal Hydrogen Therapy Device and how does it work?

How do I set up and use the Dermal Device?

How do I charge the Dermal Device?

How do I clean and maintain the Dermal device?

Who can use the Dermal Device safely?

Dermal Hydrogen Therapy Device

What is the Hydrogen Water Bottle and how does it work?

How do I clean the Hydrogen Water Bottle?

How often should I clean the bottle?

What type of water should I use in the bottle?

How do I charge the Hydrogen Water Bottle?

Hydrogen Water Bottle

What is the Grounding Mat and what are its benefits?

What comes with the Grounding Mat?

How do I set up the Grounding Mat?

How do I clean and maintain the Grounding Mat?

Who can use the Grounding Mat safely?

Grounding Mat

What is the Sleeping Mat and what are its benefits?

What comes with the Sleeping Mat?

How do I set up the Sleeping Mat?

How do I clean and maintain the Sleeping Mat?

Who can use the Sleeping Mat safely?

Sleeping Mat

Can I cancel my subscription or recurring order?

How can I change the settings on my subscription?

Subscription & Recurring Orders

Do used & refurbished Inhalers come with a warranty and a return option?

When will I receive my refund?

Which products are eligible for returns and warranties?

How do I start a return?

Who pays for return shipping?

How do warranty claims work?

Can I exchange a product?

What if my order was a gift?

How do I handle a damaged product received during shipping?

What should I do if my product delivery needs the address changed?

Do you ship to PO Box addresses?

What factors may delay the delivery of my order?

What should I do if my order was sent to the wrong address?

What is the expected delivery time for products within the United States?

How do I track my order?

Where do you ship?

Do international orders have customs fees?

What if my package is delayed or lost?

How much does shipping cost?

Shipping & Delivery

How can I be notified when a product is back in stock?

Back in Stock

How do I apply promo/discount codes?

Promotions

What should I do if I have not received a response to my support request?Updated a day ago