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Shipping & Delivery

What should I do if my product delivery needs the address changed?

If you need to change the delivery address of your product, please note that once an item is in transit, it may not be possible to update the address. If this is the case, the package will need to be received back by us before we can resend it to the

Do you ship to PO Box addresses?

Shipping to PO Box addresses for medical equipment like hydrogen inhalers can be subject to customs or freight regulations, which might restrict delivery to these types of addresses. We encourage using residential addresses for shipping to ensure smo

What factors may delay the delivery of my order?

Delivery delays may occur due to several reasons, such as international tariffs, public holidays, or logistical adjustments. These factors might temporarily affect shipping schedules. We diligently monitor such situations and will update you with any

What should I do if my order was sent to the wrong address?

If your order has been dispatched to an incorrect address, we recommend contacting our customer support team as soon as possible. Please confirm whether you have received all prior orders at the correct address and if there have been any changes to y

What is the expected delivery time for products within the United States?

Our shipping process is designed to get your order to you as quickly as possible, and it typically takes between 6 and 12 business days. However, delivery times can vary depending on your location in the United States.

How do I track my order?

As soon as your order ships, you’ll receive a confirmation email with a tracking number for most products. For High Capacity Inhaler orders, a tracking number will be provided as soon as your package will be out for delivery. This can take up to 5 da

Where do you ship?

We ship orders worldwide 🌍. U.S. domestic orders are processed and shipped directly within the United States. International orders are shipped to most countries. If your country is available at checkout, we can deliver to you.

Do international orders have customs fees?

Yes. Some countries require customs duties, VAT, or import taxes before delivery. These fees are set by your local government. Customers are responsible for paying any customs charges that apply in their country. Vital Reaction does not cover or reim

What if my package is delayed or lost?

If your package seems delayed:. Check your tracking number for updates. Contact the carrier listed in your shipping confirmation. If your package appears lost or hasn’t moved for several days, email us at [email protected] and we’ll help res

How much does shipping cost?

Shipping costs are calculated automatically at checkout based on your delivery address and order size. U.S. Orders: Flat-rate and expedited options available. International Orders: Rates vary by region and carrier. Promotions: Free shipping may be of